If you need urgent medical advice or treatment, please call us on 0161 272 5660 or visit the surgery in person. Our online consult system has a 72 hour turnaround. If your query is of a more urgent nature, please contact our reception team.
For non-urgent advice or treatment, click here (Mon 8am-Fri 5pm).
Appointments are available in many forms (face to face, telephone, SMS query). The practice team will assess what is most appropriate for you. If you have a preference you can discuss this with them. Please see below for details on late or weekend appointments.
If you wish to request a home visit, please call us as early as possible on 0161 272 5660. The triage Clinician will assess the clinical need for the visit and we will let you know the outcome. All home visits happen the same day of request.
You will receive a text message at least 24 hours before your booked appointment. You can reply to this message if you are unable to attend. This will automatically cancel the appointment. If you need to rebook, please call on 0161 272 5660 to get an alternate date.
You can also use the NHS App to cancel your appointment. Click here to access your NHS account. If you don’t currently have access to the App, click here for more information
Click here to complete the Online Consultation form. You DO NOT need to log in, simply complete the form, add your contact details to the form at the end and click SUBMIT. Online Consult functionality can only be used between Monday 8.00am and Friday 5.00pm.
What happens next?
The information you add to the form is triaged by our GP Assistant and then directed to the appropriate clinician. You can always request a GP of your choice. (please add this to the notes at the end)
You will get a telephone call or an appointment with 72hrs of contract to discuss your problem. We are currently working on a 24hr turnaround for forms received in house.
Can I only complete the form when you are open?
You can complete the form at any time day or night during the week excluding weekends. We do not currently offer the option of filling out forms during the weekend. Out of hours services provide GP appointments during this time.
Who can fill out the form?
A form can be completed yourself, by a family member, neighbour or friend. As long as the contact details added to the form are for the registered patient.
What do I do if I want an evening or weekend appointment ?
You can request this and will be booked an appointment with our dedicated PCN Extended Access delivery - GP Flex. The appointments will either be carried out remotely, or face to face from 1 of 2 locations:
- Ancoats Primary Care Centre
- City Health Centre.
GP Surgeries are there for you at evenings and weekends
The practice is pleased to offer access to GP, nurse and HCA appointments during the evenings and at weekends.
To book appointments ask the receptionist who will arrange an appointment at a time and location that suits you best. This may not be at your usual practice. The Clinician who sees you will have access to your medical record and can issue prescriptions if required.
Patient Missed Appointments Policy
Please take the time to cancel any appointment you will not be able to attend as soon as you can, preferably at least one day prior to the arranged date, by contacting us on 0161 272 5660 or via Patient Access, if you are registered for online services. If the surgery is closed when you become aware of your inability to attend, you can contact us by emailing firstname.lastname@example.org and we will cancel it on your behalf.
If you let us have your mobile number we can text you to remind you about your appointments and the reminder text now includes a reply facility to enable you to cancel if it is no longer required.
New Islington Medical Practice monitors patients who persistently do not attend or fail to give sufficient notice that they cannot attend.
Any patient who has missed 3 appointments in a 12 month period, or who have cancelled 3 appointments with less than 1 days’ notice over a 12 month period, will receive a formal warning letter. Should further instances of non-attendance occur, New Islington reserves the right to remove the patient from the list due to breakdown of patient/doctor relationship.photos
Out of Hours
NHS 111: Call 111 or visit 111.nhs.uk
When the surgery is closed:
- If you need medical help fast but it’s not an emergency call 111
- If it’s a life-threatening emergency call 999
NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.
- Calls to 111 are FREE from landlines and mobiles
- NHS 111 is available 24/7, every day of the year
- You can also visit 111.nhs.uk
You should call 111 when:
- you think you need to go to A&E or to another NHS urgent care service. NHS 111 can book you an arrival time which helps with social distancing AND your wait time.
- the GP surgery is closed and you need healthcare advice. NHS 111 can book you an appointment with a walk-in clinic.
- you don’t know who to call for medical help.
When to call 999
Call 999 for life threatening emergencies such as:
- Major Accident or trauma
- Severe breathlessness
- Severe bleeding
- Loss of consciousness
- Severe chest pain.
Click here for Walk in Centre Information