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Appointments

Routine appointments

 

From 07th January 2020, all GP Appointments will be availible to book on the day only. Nurse appointemnts will remain unaffected.

ONLINE CONSULTATIONS 

To be seen by the GP on the day you will need to complete the Online Consultation form via the buutton on the Home page of this web site. you DO NOT need to log in, just complete the form , add you contact details to the form at the end and click SUBMIT. 

WHAT HAPPENS NEXT?

The information you add to the form will be sent directly to the GP of your Choice (please add this to the noted at the end) or allocated to one of the GP's to action. 

You will get a telephone call or an appointment on the same day to discuss your problem. 

CAN I ONLY COMPLETE THE FORM WHEN THE SURGERY IS OPEN?

You can complete the form at any time day or night - the surgery doesnt have to be open: if you complete a form after 4:30pm on the same day you may not be offered a GP appointment but advice will be provided. 

Any forms completed after 6:30pm will be managed the following working day.

WHO CAN COMPLETE THE FORM?

A Form can be completed yourself, by a family member, neighbour or friend, as long as the contact details added to the form are for the registered patient. 

WHY ARE WE CHANGING?

A recent Audit of appointments in June 2019 identified that 210 appointment for a GP or Prescibing Nurse time were not attended

That is 35 hours. 1 weeks appointments for a full time GP. 210 appointments where another patient couldnt be seen or had to wait longer for a routine appointment. 

WHAT ABOUT IF I WANT TO BE SEEN IN THE EVENING OR A WEEKEND?

Dont worry; we will still be offering evening and weekend appointments as normal via the GP Hubs.

Chaperones

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required. The chaperone may be a family member or friend.

On occasions, you may prefer a formal chaperone to be present, i.e. a trained member of staff. Where ever possible we would ask you to make this request at the time of booking so that arrangements can be made and your appointment is not delayed in any way.

Where this is not possible we will endeavour to provide a formal chaperone at the time of request. Your healthcare professional may also require a chaperone to be present for certain consultations in accordance with our chaperone policy.

Consultations

Consultations come in different forms. Home visits, telephone consultations and face-to-face consultations can all be requested

Home Visits

If you are housebound or have a severe illness that makes you too unwell to come to the surgery, you can ask for a home visit. The doctors will phone you back before they come, to make sure they are the best person to see you.doctors bag

Please note that we are always able to examine patients better and can do more tests in the practice. Please try to make it to the surgery if you can.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

NHS charges

Prescription (per item): £9.15

If you have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a Prepayment Certificate.

Click on this link for more information - Buy or Renew a PPC On-line

  • Telephone advice and order line 0845 850 0030

There is further information about prescription exemptions and fees on the NHS website

Registered patients can access the online services by clicking here

Benzodiazepine Protocol

New Islington Medical Centre's practice policy is not to prescribe Benzodiazepines or Zopiclone (tablets like Diazepam and Temazepam) to new patients under the age of 50, as they are associated with many problems. 

For new patients over 50 years old, we will require confirmation from your previous doctor of your prescription.  We will try to obtain this on the same day, however if we are unable to do so you would need to contact your previous doctor, we will not prescribe until we have done so.  If confirmation is obtained, such drugs may be prescribed to you on a reducing basis, over a period of time.

Please keep your booked review appointment and try to see the same doctor each time you attend.  WE WILL NOT PRESCRIBE BENZODIAZEPINES AS AN EMERGENCY

Painkiller Protocol

In the interest of patient and public safety, we are unable to prescribe painkillers to NEW PATIENTS without evidence that they are on regular prescriptions.

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