Online Consultation (Patchs) allows you to easily seek support or access self-help advice for yourself or for those in your care. Please note this service is available for use throughout the week from Monday 8am through to Friday 5pm however it is UNAVAILABLE over the weekend. (NHS out of hours services are available for weekends including 111)
Urgent appointments
If you need urgent medical advice or treatment, please call us on 0161 272 5660 or visit the surgery in person. Our online consult system has a 72 hour turnaround. If your query is of a more urgent nature, please contact our reception team.
Routine appointments
Non-urgent advice or treatment here (Monday to Friday 8.00am to 5.00pm).
Appointments are available in many forms (face to face, telephone, SMS query). The practice team will assess what is most appropriate for you. If you have a preference you can discuss this with them. Please see below for details on late or weekend appointments.
Home Visits
If you wish to request a home visit, please call us as early as possible on 0161 272 5660. The triage Clinician will assess the clinical need for the visit and we will let you know the outcome. All home visits happen the same day of request.
Cancelling/Rebooking Appointments
You will receive a text message at least 24 hours before your booked appointment. You can reply to this message if you are unable to attend. This will automatically cancel the appointment. If you need to rebook, please call on 0161 272 5660 to get an alternate date.
You can also use the NHS App to cancel your appointment. Access your NHS account. If you don’t currently have access to the App, visit www.nhs.uk/nhs-app
Online Consultations
Complete the Online Consultation (Patchs) form. Online functionality can only be used between Monday 8am and Friday 5pm– you will need to register for an account.
What happens next?
The information you add to the form is triaged by our GP Assistant and then directed to the appropriate clinician. You can always request a GP of your choice. (please add this to the notes at the end)
You will get a telephone call or an appointment with 72 hours of contract to discuss your problem. We are currently working on a 24hr turnaround for forms received in house.
Can I only complete the form when you are open?
You can complete the form at any time day or night during the week excluding weekends. We do not currently offer the option of filling out forms during the weekend. Out of hours services provide GP appointments during this time.
Who can fill out the form?
A form can be completed yourself, by a family member, neighbour or friend. As long as the contact details added to the form are for the registered patient.
What do I do if I want an evening or weekend appointment?
You can request this and will be booked an appointment with our dedicated PCN Extended Access delivery - GP Flex. The appointments will either be carried out remotely, or face to face from 1 of 2 locations:
- Ancoats Primary Care Centre
- City Health Centre
GP Surgeries are there for you at evenings and weekends
The practice is pleased to offer access to GP, nurse and HCA appointments during the evenings and at weekends.
To book appointments ask the receptionist who will arrange an appointment at a time and location that suits you best. This may not be at your usual practice. The Clinician who sees you will have access to your medical record and can issue prescriptions if required.
Patient Missed Appointments Policy
Please take the time to cancel any appointment you will not be able to attend as soon as you can, preferably at least one day prior to the arranged date, by contacting us on 0161 272 5660 or via Patient Access, if you are registered for online services. If the surgery is closed when you become aware of your inability to attend, you can contact us by emailing gmicb-mh.nimp@nhs.net and we will cancel it on your behalf.
If you let us have your mobile number we can text you to remind you about your appointments and the reminder text now includes a reply facility to enable you to cancel if it is no longer required.
New Islington Medical Practice monitors patients who persistently do not attend or fail to give sufficient notice that they cannot attend.
Any patient who has missed 3 appointments in a 12 month period, or who have cancelled 3 appointments with less than 1 days’ notice over a 12 month period, will receive a formal warning. Should further instances of non-attendance occur, New Islington reserves the right to remove the patient from the list due to breakdown of patient/doctor relationship.
Please note a standard appointment with a Clinician is usually 10 minutes in duration. Certain long term condition reviews, annual reviews and screening procedures are given a longer time slot of 20 minutes. Should you wish to discuss more than one issue during your appointment, you should advise the reception team (or make it clear on your online form) so that they may try to book you an appropriate amount of time to thoroughly deal with your concerns. If there is only one appointment available, the surgery reserves the right to prioritise the most urgent need first and rebook for any additonal concerns. There is normally no longer than a 24 hour wait for appointments with a GP/prescribing clinician.
For the above reasons, should a patient arrive more than 5 minutes after their allotted time, the surgery staff will ask the patient to rebook to ensure there is no knock on effect on the remainder of the clinic.
Out of Hours
NHS 111: Call 111 or visit 111.nhs.uk
When the surgery is closed:
- If you need medical help fast but it’s not an emergency call 111
- If it’s a life-threatening emergency call 999
NHS 111
NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.
- Calls to 111 are free from landlines and mobiles
- NHS 111 is available 24/7, every day of the year
- You can also visit 111.nhs.uk
You should call 111 when:
- you think you need to go to A&E or to another NHS urgent care service. NHS 111 can book you an arrival time which helps with social distancing AND your wait time.
- the GP surgery is closed and you need healthcare advice. NHS 111 can book you an appointment with a walk-in clinic.
- you don’t know who to call for medical help.
When to call 999
Call 999 for life threatening emergencies such as:
- Major Accident or trauma
- Severe breathlessness
- Severe bleeding
- Loss of consciousness
- Severe chest pain
Walk in Centre Information